Prepare for your first visit with us:
Digital Patient Forms: To save time, we offer digital patient forms for your medical and dental history. You can conveniently complete them online. Look for our email after you book your first appointment!
Paper Forms: If you prefer paper forms, please arrive 10-15 minutes early for your appointment to fill them out in our office. Alternatively, you can download the New Patient Form from our website and bring it with you.
Insurance Information: Don’t forget to bring your insurance details. This helps us estimate your out-of-pocket expenses in advance.
Treatment Plan: After your initial examination, your dentist will create a personalized long-term treatment plan. They’ll answer your questions and provide cost estimates before any procedures begin. Your oral health is our priority!
Your time is valuable to us:
Timely Reminders: We’ll send automated email and text reminders before your appointment to ensure you’re well-prepared.
Respect for Your Time: We strive to maintain our schedule, but if you need to reschedule, please let us know 48 hours in advance. Your consideration is greatly appreciated.
Transparent and convenient payment options:
Accurate Fee Estimates: We’re committed to providing you with precise treatment cost estimates upfront. We adhere to the BC Dental Association Fee Guide.
Insurance Billing: We offer direct billing to your insurance company for added convenience.
Your Responsibility: Any uncovered amounts by your insurance plan are your responsibility and should be settled at the time of your appointment.
Payment Methods: We accept various payment methods, including cash, cheque, debit, and credit cards.
Financial Planning: We understand that dental care expenses can vary. If you have any financial concerns or questions, please don’t hesitate to reach out. We’re here to help you plan for your dental needs.
Seamless insurance and MSP coverage:
Direct Billing: We offer hassle-free direct billing for the majority of insurance plans. No paper forms are required; we’ll handle your insurance claim electronically.
MSP Provincial Insurance: Our office also accepts Medical Service Plan (MSP), the provincial insurance program that covers essential dental services for British Columbia residents.
We’re dedicated to making your dental experience as convenient and accessible as possible.